Service

With 21 years of experience in dealing with international business, we have built up a perfect system to deliver meticulous service to clients around the world.

Before-Sales Service
1. Under the condition that you clearly know the desired requirements and technical parameters, we could supply all kinds of samples so that you can carry out detections to check if they can meet your requirements.

2. If you are not quite sure what kind of steel product you want, we can offer consulting service, and you can contact with us via email or telephone. Our rich experience in this field makes us capable of knowing the product type and detailed technical data that you are searching for, and you can take the information as reference to make your decision.

3. However, if you are not quite sure about what kind of product fits you best, but you can provide us with samples that you think may work, we could carry out a complete series of technical tests in our laboratory after receiving your samples, and the test item covers mechanical property, surface treatment method, zinc coating property, film thickness and more. Then, we will send the test report to you, and supply steel products that are very similar to the samples.

During-Sales Service
1. After the order is made, we will get the ordered products ready in the shortest time, and the third-party test report issued by SGS is also provided to make sure that the product quality fully meets your requirement.

2. After the products leave our factory and are on the way to your site, we will inform you of the transportation details of every step, and the images revealing true condition of the goods are also offered to let you get clear information about the goods at any time.

3. As for logistics, door-to-door distribution is realized, and the delivery process is carried out with the help of ships, trains or trucks. As a result of our long-term cooperative relationships with logistics companies around the world, this step costs less money than you have thought, thereby cutting down your logistics cost to a large extent.

After-Sales Service
When the steel products arrive at your port, and you find that they are not in the condition that they should be, please contact us in time, and we will assist you to find out reasons to the problem according to relevant picture and other details. In fact, we could figure out the reason almost every time, because for every step (packaging, lading, delivery and others) after the products leave our factory, we have strict monitoring rules, and corresponding pictures are all saved. Depending on the reason, we will negotiate with you to propose an acceptable solution for both of us.

Shanghai Shunye Steel Processing Co., Ltd.
Add.: 2F, Merchants Building, No.1588, Youyi Road, Baoshan District, Shanghai, P.R.China
Tel.: +86-21-51678259
Fax: +86-21-51266827